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Job Alert: Customer Service & Sales Executive

Job Specification for the Temporary Contract of a Customer Service and Sales Executive

Ampersand are a nationwide sales and marketing company supplying a full range of fast-moving consumer goods to all the retail groups in Ireland. With over 70 years’ experience, we supply directly over 3,000 stores and are a key distributor in the convenience and off-licence sector.


Our product portfolio is sourced from over 50 different suppliers based both in Ireland and in all parts of the world. Our product ranges are in Wine, Confectionery, Food, Cigars, Tobacco accessories and Consumer products. Some of our brands include:


- Cleeve’s Irish Confectionery

- Sonas Sweets Confectionery

- Santa Carolina Chilean Wines

- Rioja Vega Spanish Wines

- Swan & OCB Tobacco Accessories

- Clipper Lighters

- Ballymaloe

- Agio Cigars


Our website can be accessed at




An exciting opportunity has arisen for the temporary contract of a full time Customer Service and Sales Executive in Ampersand.


Please note this is an office-based role located in Dublin.


The successful person will have experience in dealing with customers on a day-to-day basis.
Flexibility is key and willingness to learn and work across varied divisions within the business.
The person must be organised, enthusiastic, have strong attention to detail and be able to work both independently and with instruction.



Duties Include:


- Sales


Build knowledge of Ampersand’s extensive product portfolio

Processing sales orders using Navision systems and actively upselling

Tele Sales calls to current customers for follow up orders

Arranging credits and uplifts as required


- Customer Service


Dealing with Customers and Field Sales Team’s queries in a timely manner

Liaising with our deliver partners to ensure key delivery timelines are met

- Specialised product labelling

Full details will be provided at interview stage

- General administrative tasks as required




Attributes required: –


Strong customer focus with an appreciation of customer needs

Professional telephone manner and an ability to handle inbound and outbound calls

Excellent command of English language, both written and spoken.

Proficient computer skills – Word and Excel. Experience of Navision computer system would be an advantage.

Strong team player - Positive attitude with a friendly manner.

Self-starter - motivated to do job to the highest standard.

Excellent communication, interpersonal and organisational skills.

Strong attention to detail and flexible


The contract is until 24th December 2021 at which time we will review.



Start date: To be agreed but planned for May 2021


To apply for this position please send your CV to


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